Last Updated: April 25, 2025
1. Introduction
Welcome to SmartSystem.ae (“we,” “our,” or “us”). We are committed to protecting your privacy and the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (smartsystem.ae), communicate with us, or engage with our services.
By accessing or using our website, you agree to the terms of this Privacy Policy. Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the website.
2. Information We Collect
2.1 Information You Provide to Us
When you contact us through email, phone, WhatsApp, or our contact form at https://smartsystem.ae/contact-us, we may collect the following types of information:
- Contact Information: Name, email address, phone number, and address
- Business Information: Company name, job title, industry
- Project Requirements: Details about your smart glass or smart solution needs
- Communication Records: Records of our correspondence and interactions
- Order Information: Details related to inquiries, quotes, and orders
2.2 Information Automatically Collected
Our website automatically collects certain information about your device and usage patterns through Google Tag and Facebook Pixel, including:
- Log Data: Internet Protocol (IP) address, browser type, browser version, pages visited, time and date of your visit, time spent on those pages, and other statistics
- Device Information: Device type, operating system, and preferences
- User Behavior: How you interact with our website, which pages you visit, and features you use
- Referral Sources: How you navigated to our website
3. How We Use Your Information
We use the information we collect for the following purposes:
- To provide and maintain our services
- To process and fulfill your inquiries and orders
- To communicate with you about our products and services
- To improve our website and services
- To personalize your experience
- To analyze and understand how users interact with our website
- To measure and improve the effectiveness of our marketing campaigns
- To comply with legal obligations
- To protect against, identify, and prevent fraud and other illegal activity
4. Data Retention
We will retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including to satisfy any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure, and applicable legal requirements.
5. Cookies and Similar Technologies
Our website uses cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with small amounts of data that may include an anonymous unique identifier.
5.1 Types of Cookies We Use
- Essential Cookies: Necessary for the website to function properly
- Analytics Cookies: Used by Google Tag to collect information about how visitors use our site
- Marketing Cookies: Used by Facebook Pixel to track conversions from Facebook ads, optimize ads, and build targeted audiences for future ads
5.2 Third-Party Tracking Technologies
- Google Tag: Collects data about your interaction with our website to provide analytics and advertising services
- Facebook Pixel: Tracks conversions from Facebook ads, optimizes ads based on collected data, and builds targeted audiences for future ads
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.
6. Data Security
We have implemented appropriate technical and organizational security measures to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, and destruction. Our security plugin helps protect our website from common threats.
However, please note that no system is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
7. Third-Party Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described below:
- Service Providers: We may share your information with trusted third parties who assist us in operating our website, conducting our business, or servicing you, provided they agree to keep your information confidential.
- Analytics and Advertising Partners: We share information with Google and Facebook for analytics and advertising purposes as described in this policy.
- Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities (e.g., a court or government agency).
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
8. International Data Transfers
We are based in the United Arab Emirates (UAE) and the information we collect is governed by UAE law. If you are located outside the UAE, please be aware that information we collect may be transferred to, processed, and stored in the UAE.
Additionally, some of our third-party service providers (such as Google and Facebook) are based in different jurisdictions, which means your data may be processed outside the UAE. When we transfer personal data outside the UAE, we will ensure that appropriate safeguards are in place.
9. Your Rights
Depending on your location, you may have certain rights regarding your personal information, which may include:
- The right to access your personal information
- The right to rectify inaccurate personal information
- The right to request the deletion of your personal information
- The right to restrict or object to our processing of your personal information
- The right to data portability
- The right to opt-out of marketing communications and certain data processing activities
To exercise these rights, please contact us using the information provided in the “Contact Us” section below.
10. Children’s Privacy
Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information from our systems.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time at our sole discretion. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. You are advised to review this Privacy Policy periodically for any changes.
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
SmartSystem
Website: https://smartsystem.ae/contact-us